NAWBO-LA SCE EDGE Program Workshop -Building Effective Client Relationships | NAWBO

NAWBO-LA SCE EDGE Program Workshop -Building Effective Client Relationships

Wednesday, August 28, 2019 - 8:45am1:00pm
LA Chamber of Commerce
350 South Bixel Street
Los Angeles, CA 90017
United States

This course will discuss how to build and manage client relationship – understanding your client, theirs needs and requirements.

Learning Objectives:

  • Managing relationships pre and post award ​
  • Communication management: channel, frequency, verbal vs. written
  • Understanding how to ask and / or answer questions of the client


Gilbert Buchanan, MA has:

  • Over 20 years of industry experience working with DBE/MBE/SBE firms within public works, construction, retail, service, and manufacturing environments.
  • Managed small business programs for the following public works agencies: LAMBOC - Mayor’s Office Los Angeles, MTA, Valley Economic Development Center (VEDC), LAUSD, LACCD, and EXPO.
  • Subcontractor to Sullivan International, Facilitator of EDGE Program.
  • Assisted subcontractors in obtaining more than $81 MM in contract awards.
  • Launched Supplier Diversity Program for the Latin Business Association (LBA).
  • Successfully launched multiple Small Business Boot Camps for LAUSD, LACCD, Pepperdine University, PACE, and NLBWA 2 Chapters.
  • Possess Master’s Degree in Organizational Development.
  • LA Business Journal Latino Business Advocate for 2016.

Creator of SmallBizPro™ Business Management System. A complimentary light lunch and reception will follow immediately after the workshop.



By attending three or more NAWBO Chapter SCE Edge events you will have the opportunity for a one on one NAWBO-LA matchmaking event coming in Fall. You must register and attend to be eligible.

PARKING OPTIONS: Parking is available below the Chamber Building. The garage entrance is on 4th Street and the price is $2 for every 15 minutes with a maximum daily charge of $10. This structure accepts cash payments only. Metered parking is also available surrounding the Chamber.


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