Communication Workshop Series: Customer Engagement OR NAWBO | NAWBO

Monday, April 12, 2021 -
10:00am to 11:30am

REGISTER NOW DEADLINEApril 12, 2021 - 9:00am

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

One of the biggest challenges for many womxn in business is maintaining powerful and effective leadership and communication among colleagues, staff, clients, and the community. NAWBO Oregon Womxn in Business Leadership & Communication Workshop Series is here to assist womxn professionals to learn solid, actionable techniques to improve leadership and communication.

Workshop One: Customer Engagement: Creating a Relationship, Rather Than a Transaction - NAWBO OREGON

Are your customers satisfied - or are they engaged?

An engaged customer is attached to your brand, company, or product on an emotional level.

In this workshop, you will see how to engage your customers by shifting from transaction to collaboration to build long-term relationships.

"Service, in short, is not what you do, but who you are. It's a way of living that you need to bring to everything you do if you're to bring it to your customer interactions." - Betsy Sanders

About Lee Ann Pond

Lee Ann Pond is the founder and CEO of Engaging Leadership, a firm dedicated to helping organizations engage their leaders, teams, and employees for peak performance. She is the creator of the Engagement Ring™, a framework for helping leaders understand the core tenants of engagement. Lee Ann is also author of the Amazon bestselling book, The Engagement Ring: Practical Leadership Skills for Engaging Your Employees.

With an MBA, executive coaching certification, and fifteen years of C-suite experience, Lee Ann is an expert at merging leadership development with employee engagement. She lives in the Richmond, Virginia, area and serves as President of the Richmond NAWBO chapter. Lee Ann enjoys her family, travels, and rescue pup, Mr. Pickles. To learn more about Lee Ann’s work or connect further, visit www.engaging-leadership.com.

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