2020 has drastically changed customer experience expectations. Customers expect a higher level of customer service, shorter resolution times for issues, and a convenient process to contact you when there is a problem. These are the basic expectations and still may not create a robust and loyal customer base. This session will give you the critical focus areas to prepare you to take the customer experience and customer loyalty intersection from chaos to a peaceful destination.
As a professional technical solutions and systems professional servicing Fortune 100 companies for the past 25 years, Cheryl James is motivated by a desire to help small business owners succeed and develop a corporate-level customer experience. Her comprehensive background and proven techniques help clients with improving their target audience as well as creating brand loyalty.
Cheryl’s expertise is in empowering small businesses to compete on experience and not price.
Cheryl’s goal is to help you GAIN, MAINTAIN and RETAIN your customers.
Let’s create OUTSTANDING Experiences!!